How are shipping rates calculated?
The shipping rate is based on the total weight of your order and the distance between our warehouse and your shipping address. When you checkout our shopping cart system calculates the total weight of your order and electronically sends a "rate request" to our shipping partners. Our partners' servers reply with their shipping rates, including our discounts. The price you see is the actual cost of delivery. We do not add on a handling fee. (For orders shipping to Canada, a Customs Brokerage fee applies. For more information, see our Taxes & Duties page.)
Does Eden profit from shipping charges?
Our goal is to charge only what it costs to deliver your order. This is difficult to accomplish to the penny, and on average, we end up absorbing some loss from our shipping costs.
How can I save money on shipping?
Eden products are available in stores nationwide. If you cannot find a particular product locally, consider asking your co-op or grocer to order it for you. If they are unable to get the product through their distributors, they can order it directly via access.edenfoods.com.
Much of the cost of shipping is in the first pound of the order. For light orders (e.g. tea, dried mushrooms), the cost of shipping may increase only slightly when you order in larger quantities. If you order frequently, you can save on shipping costs over time by combining your orders.
I live near your warehouse. Can I pick up my order?
Yes. If you'd like to pick up your order, please complete your purchase, and then contact our Customer Service department to make arrangements. We'll promptly remove the shipping fee.
Customer Service can be reached at 888-424-3336
Monday - Friday 8:00am-5:15pm Eastern or at firstname.lastname@example.org.
Our warehouses are located at:
- Michigan: 701 Tecumseh Rd, Clinton, MI 49236
- California: 30451 Whipple Rd, Union City, CA 94587