Eden Organic

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Shipping & Returns
Customer Service
If you have a problem with your order, our Customer Service Representatives will assist you. Please call us toll free or send an email with the details of the situation.

Telephone:
1 888-424-EDEN (US Toll Free)
1 517-456-7424 (International)
Email:
websales@edenfoods.com

Hours of Operation:
8:00am - 5:15pm Eastern, Monday - Friday
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Shipping
Orders are shipped from our distribution centers in Clinton, Michigan and Union City, California. We offer a variety of shipping options for most orders. Please select the method that best suits your needs.

Orders are processed and shipped during normal business hours only. We do not ship, nor does FedEx deliver, on weekends or holidays.

FedEx does not deliver to PO Boxes. If you would like your order shipped to a PO Box, please select United States Postal Service during checkout. Orders to Armed Forces Stations with US ZIP Codes (APO/FPO) are shipped via United States Postal Service Priority Mail.

Please ensure that all shipping information is current and correct. Any packages that are returned due to incorrect shipping information will incur a second shipping charge to be sent out. Refunds for packages that are sent back because of incorrect information will be less the cost of shipping.
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Prompt Order Processing
Our goal is to ship your order within 1 to 2 business days of receiving it. Gift baskets may require an additional day to prepare.
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Expedited Shipping
While expedited shipping methods are available, selecting upgraded shipping will not affect processing time. Please allow 1 to 2 business days for processing. For example, an order placed on Friday with overnight shipping will leave our distribution center by Tuesday and will arrive by Wednesday.
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Shipping Rates FAQ
How are shipping rates calculated?

The shipping rate is based on the total weight of your order and the distance between our warehouse and your shipping address. When you checkout our shopping cart system calculates the total weight of your order and electronically sends a "rate request" to our shipping partners. Our partners' servers reply with their shipping rates, including our discounts. The price you see is the actual cost of delivery. We do not add on a handling fee. (For orders shipping to Canada, a Customs Brokerage fee applies. For more information, see our Taxes & Duties page.)

Does Eden profit from shipping charges?

Our goal is to charge only what it costs to deliver your order. This is difficult to accomplish to the penny, and on average, we end up absorbing some loss from our shipping costs.

How can I save money on shipping?

Eden products are available in stores nationwide. If you cannot find a particular product locally, consider asking your co-op or grocer to order it for you. If they are unable to get the product through their distributors, they can order it directly via access.edenfoods.com.

Much of the cost of shipping is in the first pound of the order. For light orders (e.g. tea, dried mushrooms), the cost of shipping may increase only slightly when you order in larger quantities. If you order frequently, you can save on shipping costs over time by combining your orders.

I live near your warehouse. Can I pick up my order?

Yes. If you'd like to pick up your order, please complete your purchase, and then contact our Customer Service department to make arrangements. We'll promptly remove the shipping fee.

Customer Service can be reached at 888-424-3336
Monday - Friday 8:00am-5:15pm Eastern or at websales@edenfoods.com.

Our warehouses are located at:

  • Michigan: 701 Tecumseh Rd, Clinton, MI 49236
  • California: 30451 Whipple Rd, Union City, CA 94587

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Return, Exchange & Refund Policy
We are confident of the quality, purity and value of our products and offer an unconditional guarantee: If any product does not meet your expectations you may return it for a prompt credit or exchange within 30 days of initial purchase. Before returning your purchase, please call us for instructions. Orders returned without Eden approval, including non-deliverable addresses will be refunded less shipping cost.
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Freight Damage
Please inspect all shipments upon arrival. If your order arrives damaged, please notify us immediately. Be sure to save the damaged cartons and their contents in their original condition until your refund or replacement is arranged.
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International Orders (Excluding Canada)
At this time, we are offering online ordering to customers in Canada, the United States, Armed Forces Stations with US ZIP Codes and Puerto Rico. All other customers, please call +1 517 456-7424 to place your order.
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